Replacements Policy
Coverage for Lost or Broken shades can be made for the same style/color if supplies are available. If the style you request is sold out, you will have the option to be placed on pre-order if the style will be returning or to choose a different style within the same series.
Only one pair can be replaced at a time. Multiple replacements need to be done through separate sessions.
The fee for processing of each replacement pair is $8.89 US ($17.99 International). This is an estimated, flat cost to assist us in fulfilling all replacements. It is subject to change but we work hard to keep it as low as possible.
Each pair can be replaced up to twice under the Lost/Broken warranty. After that, we'll ask that you buy the next one to make sure we can continue to offer such a strong warranty.
A few exceptions:
- Optical Shop purchases are not covered by this portion of the warranty.
- Snow Goggle and Snow Goggle lenses are covered if broken, but not lost.
- UV Protection Shirts and S|R hats are excluded.
- Mystery Pairs and complimentary shades received through promotional or charity events are excluded.
- The warranty only covers orders through shadyrays.com, our official Amazon listings, and approved retailers - thereby excluding other re-sellers.
If you have a craftsmanship warranty claim for your pair of Shady Rays, please use the Start Manual Replacement form above.
